Question of the month: I applied for a U.S. passport service – why was my card declined?

When you pay for a service at the U.S. Embassy, it will appear to be an overseas transaction.  Some banks may decline payment pending a check to confirm it is genuine.  While we’re glad they are keeping your money safe, this could delay your application for a U.S. passport, passport card or extra pages.

Whether attending the Embassy or submitting your application by courier, we suggest that you first call your bank and tell them to expect a transaction from the U.S. Embassy.  This precaution will help the bank know the payment is genuine.

Of course, there may still be times where the payment is stopped.  If this is the case, you may be contacted by your bank to confirm that it is OK to proceed.  You can then contact the Passport and Citizenship Unit using the contact form on our webiste to ask us to try again with the same payment details.

If there are still problems taking payment, or if you want to pay with a different card, you’ll be required to complete a new Debit/Credit Card Payment form and mail it in.  We can’t accept these details by phone or email; it needs to be an original, signed payment form.